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WORKetc provides users with tools to help manage projects, billing, sales, CRM and support. Users can centralize their data and manage everything in one place. The CRM tools allow the user to enter their customer data once and access it to maintain good relationships when issues occur. The user can also post tasks and mark them accordingly. The user can also put together a pool of leads to closely manage their potential new clients as well as existing clients. Project management tools are included and allow the user to automatically create projects or duplicate an existing project with a template. Collaborative tools enable team members to work together while calendars, to do lists and reminders help each team member stay organized and on top of due dates and responsibilities. Additional features include invoice building tools, time sheets and cash flow reports.

WORKetc is designed with the goal of helping small businesses succeed in a climate that can be hostile, stressful, and difficult to survive. WORKetc is headquartered in Sydney, Australia and was founded by Daniel Barnett in 2006. The majority of WORKetc’s customers are located in the United States, and they use the software to solve their most basic business needs, such as managing customer relationships, tracking and responding to support requests, managing sales and billing, and scheduling resources.

WORKetc presents users with a single tool that can improve many areas of their business. Through the application, users can manage timesheets and invoices as well as customer relationships and leads. The user can compile many of the most important areas of their business into one online application.

WORKetc presents users with a very professional interface that favors white and blue. Each feature is neatly laid out to maximize the user friendly nature of the application. Additional colors can also be seen, such as dark blues, maroons and hints of vibrant orange to help add a little character and organizational contrast to the user interface. WORKetc has managed to add a bit of its own personality without detracting from its professional purpose.

A new user can create a WORKetc account by clicking the blue and white “Sign Up” button found in the upper, right hand corner of the homepage. The following page presents the user with the registration form. The form asks for a business name, number of employees or contractors, desired WORKetc URL, the user’s first and last name, email address and phone number. The user must also check the box near the bottom of the form that confirms their agreement with the WORKetc service agreement. A box is available for a partner code if the user has one, however this is optional.

Users are given access to a 14 day free trial when they first sign up for a WORKetc account. After that, the user can continue using the application for around $40 per month, per user for up to 10 users. Companies who sign up for 11 to 20 user accounts pay around $30 per user per, month and those that require over 20 accounts pay around $20 per user, per month. Additional discounts are available for users who choose to prepay for 12 months. Training and set up packages are also available. Users can pay around $100 for an introduction training course that runs up to one hour and covers the basics. General training costs around $200 and includes up to 90 minutes of training and focus on the user’s top three issues. A full set up option is available for around $1,500 and includes four 60 minutes training courses as well as two half hour courses and email Q&A follow ups.

WORKetc is a helpful tool for small businesses. The application allows users to purchase only as many accounts as they need. The price seems geared more towards an established small business rather than a startup.

• Web based customer relationship management
• Purchase as many accounts as you actually need
• The ability to create invoices
• Help desk solutions which integrate with a business’s email and telephone systems
• Email marketing capability, enabling users to send customized emails to predefined lists of recipients
• Manage invoices and time sheets
• Integrate with Gmail and Google Apps

WORKetc video

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